Last updated: 1 May 2026
These Terms of Service ("Terms") govern access to and use of the Ekoco platform and any related services (together, the "Services") provided by Ekoco Technologies Limited, a company incorporated in Nigeria ("Ekoco"). By accessing or using the Services, you agree to be bound by these Terms.
1. Acceptance & eligibility
By creating an Ekoco account or accessing the Services on behalf of an organisation (the "Customer"), you represent that you are at least 18 years old, have the authority to bind that organisation, and have read and accepted these Terms. If you do not have such authority, do not use the Services.
2. The Services
Ekoco provides software-as-a-service tools for managing inventory, orders, channel pricing, and bank reconciliation across the channels through which Nigerian consumer brands sell. We will provide the Services with reasonable care and skill and in accordance with the documented specifications applicable to the Customer's subscription plan.
3. Accounts & access
The Customer is responsible for the security of its account credentials and for all activity carried out under its account. The Customer must notify Ekoco promptly of any suspected unauthorised access. Ekoco may suspend access where it reasonably believes that continued access poses a security risk or breaches these Terms.
4. Fees & payment
Subscription fees are set out in the Customer's order form or on our pricing schedule. Fees are payable in Nigerian Naira (NGN) unless otherwise agreed in writing. Invoices are due within 30 days of issue. Late payments accrue interest at the prevailing CBN monetary policy rate plus 2%. Fees are exclusive of VAT and any other applicable taxes.
5. Customer Data
The Customer retains all rights, title, and interest in data that it (or its end-users) submits to the Services ("Customer Data"). The Customer grants Ekoco a non-exclusive, worldwide licence to process Customer Data solely as necessary to provide the Services and as instructed by the Customer.
Ekoco will process Customer Data in accordance with our Privacy Policy and any executed Data Processing Addendum.
6. Acceptable use
The Customer must not, and must not permit any user to:
- Use the Services to violate Nigerian law or the rights of any third party;
- Attempt to gain unauthorised access to Ekoco's systems or other customers' data;
- Reverse engineer, decompile, or copy the Services except as expressly permitted;
- Resell, sublicense, or otherwise commercialise access to the Services without prior written consent;
- Use the Services to send unsolicited commercial communications or to store malicious code.
7. Intellectual property
The Services, including all software, designs, trademarks, and documentation, are the exclusive property of Ekoco or its licensors. Except for the limited rights granted in these Terms, no rights in the Services are transferred to the Customer.
8. Confidentiality
Each party will protect the other's confidential information using the same care it uses for its own confidential information of a similar nature, and at least reasonable care. Confidential information may be disclosed only as required to perform under these Terms or as required by law.
9. Warranties & disclaimers
Ekoco warrants that it will provide the Services in a professional and workmanlike manner. Except as expressly set out in these Terms, the Services are provided "as is" and Ekoco disclaims all other warranties, express or implied, including warranties of merchantability, fitness for a particular purpose, and non-infringement, to the maximum extent permitted by law.
10. Limitation of liability
To the maximum extent permitted by law, neither party will be liable for indirect, incidental, special, consequential, or punitive damages, or for lost profits, revenues, or data, arising out of or relating to these Terms. Each party's total aggregate liability arising out of or relating to these Terms will not exceed the fees paid or payable by the Customer to Ekoco in the 12 months preceding the event giving rise to the claim.
These limitations do not apply to: (a) breaches of confidentiality, (b) infringement of intellectual property rights, (c) the indemnification obligations, or (d) liability that cannot be limited under applicable law.
11. Term & termination
These Terms remain in effect while the Customer has an active subscription. Either party may terminate for material breach that remains uncured 30 days after written notice. On termination, the Customer's access ends, and Customer Data is exported on request and deleted within 30 days, unless retention is required by law.
12. Governing law & dispute resolution
These Terms are governed by the laws of the Federal Republic of Nigeria. The parties will attempt to resolve disputes in good faith. Unresolved disputes will be referred to arbitration under the Arbitration and Mediation Act 2023, seated in Lagos, conducted in English by a single arbitrator. Either party may seek interim relief from the Federal High Court of Nigeria.
13. General
Entire agreement. These Terms, together with any order form and our Privacy Policy, constitute the entire agreement between the parties regarding the Services.
Updates. We may update these Terms from time to time. Material changes take effect 30 days after notice to the Customer's primary contact. Continued use after the effective date constitutes acceptance.
Assignment. Neither party may assign these Terms without the other's written consent, except in connection with a merger, acquisition, or sale of substantially all of its assets.
Severability. If any provision is held unenforceable, the remaining provisions remain in full force and effect.